Does your organization typically distribute content to customers and employees in a printed and/or .pdf format? If so, your organization has probably been faced with added administrative costs as customers and employees will often elect to reach out to you as opposed to sifting through voluminous information. Strategically, there is a better option to assist customers while minimizing administrative costs. Present content more succinctly via a knowledge base interface with embedded AI search criteria. And, using less paper promotes sustainability!